Frequent questions

That may be you asking...

• When will my order be shipped?

Our products are processed within 24 hours from when the order is placed and then shipped.

• Will I receive an email with my order details?

Yeah! We will send you an email as soon as your order is placed summarizing all the details and confirmation.

• Can I cancel my order?

No/Yes, we will ship the item to your address. However, once you receive your item(s), you can send it back to us and once we receive it, we will refund you FULL.

• What is the exchange/return policy?

We value our customers' experience. If you have any problems with our products, we will be happy to refund you in full.


Step 1: Email us your order # and name.

-With subject of (Refund Request)

-List your product and why you want to return it


Step 2: Our team will contact you (usually within 24 hours) with our address to return your item to you.


Step 3: Send your item back to us. Once we receive it, we will inspect it.


Step 4: If everything is ok, we will refund the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited back into your account :)

• What methods of payment do you accept?

We accept all major credit cards from any country, including:

Visa, Mastercard, American Express and more.

• Are there any additional charges I need to pay?

Handling/processing fees are never charged.

• My order is not processed, help!

Make sure the billing address you entered matches your credit card address.

• How much is the shipping?

Shipping is free WORLDWIDE!

• Who sends my package?

Orders are shipped from our warehouses to your nearest local shipping agency and a local courier will deliver it to your door.

• How fast is the delivery time?

Delivery time may vary between:

7-30 days

• Oops - I put in the wrong shipping address!

If you need to update your address, please select the contact us tab and send us a message and within 24 hours of placing your order, we can change it for you.

Do you have any additional questions? Do not hesitate to contact us in the Contact tab and our team will answer your questions as soon as possible.